Privacy Policy bila86 –
Your Data Protection

Bila86 collects your personal information through several key channels when you interact with our platform. This data collection is necessary to provide you with a secure, fair and high-quality service.

Information you provide directly:

• Full name as shown on your Malaysian identity card or passport
• Active email address and mobile phone number
• Date of birth and gender
• Current residential address
• Payment method details (bank account number, account holder name)
• Identity verification (KYC) documents such as a copy of your MyKad or passport
• Proof of address such as a recent bank statement or utility bill

Information collected automatically:

• IP address and general location information
• Web browser or mobile app type and version
• Your device's operating system
• Session data and in-platform activity (games played, total wagering amount, login times)
• Cookie data and related tracking technologies

The personal information we collect is used solely for stated, legitimate purposes. bila86 will not use your data for any other purpose without obtaining your consent first.

We also use data in aggregated and anonymised form for internal analytics purposes to improve service quality, develop new features, and understand platform usage patterns. This aggregated data cannot be used to identify you personally.

Bila86 never sells, rents or trades your personal information to third parties for their commercial or advertising purposes. However, we share data in the following limited situations:

• Payment service providers — to process your deposits and withdrawals (DuitNow, FPX, Touch 'n Go, Boost, GrabPay). They receive only the data required to process the transaction.
• Technical service providers — such as server hosting, DDoS protection and platform analytics, bound by strict confidentiality agreements.
• Law enforcement authorities — when required by Malaysian law, court order or to prevent fraud and financial crime.
• Game providers — minimum data required to enable access to games within the bila86 platform, subject to data protection agreements.

Protecting your data is our highest responsibility. bila86 implements multiple layers of technical and procedural security to ensure your personal information is always safeguarded against unauthorized access, leaks, or misuse.

• 256-bit SSL Encryption on all connections between your device and our servers
• Data encryption at rest — sensitive data is stored in encrypted format within our databases
• Two-factor authentication (2FA) available to all user accounts
• 24/7 threat monitoring by our cybersecurity team
• Regular security audits by independent third parties
• Role-based access control — bila86 staff may only access the data necessary for their specific role
• Automatic data backup to separate secure locations to prevent data loss

Bila86 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security and collect analytics data for service improvement purposes.

Types of cookies we use:

• Essential cookies — required for core platform functions such as login, secure sessions and language preferences. These cookies cannot be disabled.
• Performance cookies — collects information on how you use the platform to help us improve speed and usability.
• Functional cookies — stores your preferences such as display theme and personal settings.
• Analytics cookies — helps us understand platform traffic and usage patterns in aggregate.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the bila86 platform.

Bila86 retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable Malaysian law.

• Active account data — retained for the duration your account is active and for 7 years after account closure for financial compliance purposes.
• Transaction records — retained for a minimum of 7 years as required by Malaysian anti-money laundering laws.
• Support communication logs — retained for 3 years for dispute reference purposes.
• Cookie data — depending on cookie type; ranging from session-only to a maximum of 2 years.

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by bila86. We fully respect and facilitate the exercise of these rights.

The bila86 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process any personal information from individuals under the age of 18.

If you have reason to believe that a minor has registered on our platform, please contact our support team immediately. We will take prompt action to:

• Verifying the age of the account holder in question
• Closing the account if the user is found to be underage
• Deleting all personal data collected in connection with that account

Bila86 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or service improvements. All amendments take effect upon publication on this page.

• For significant changes, we will notify you via your registered email or in-platform notification at least 14 days before the changes take effect.
• For minor changes, we will update the "Last Updated" date at the top of this page.
• Continued use of the platform after the effective date of any changes means you accept the amended Privacy Policy.

We encourage you to review this page periodically so you remain informed about how we protect your information. The latest version of this Privacy Policy is always available at bila86.net/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we are here to help.

• Live Chat: Available 24 hours a day, 7 days a week directly within the bila86 platform — the fastest way to get a response
• Privacy Email: [email protected] (response within 2 business days)
• General Support: [email protected]

Our team speaks both Malay and English and is ready to help you understand your privacy rights or resolve any personal data issues in a transparent and responsible manner.